CUBA developers can rely on our support at all stages: right from the project start to post-production.
Depending on project phase, time constraints and budget we highlight three support levels.
All CUBA developers are backed by free forum and there are loads of knowledge there already.
We always try to answer each new question fast but the speed heavily depends on staff availability and difficulty of the question. Many questions are also answered by fellow community members.
Project types: PoC, MVP, non-commercial, study, hobby projects
Commercial projects require faster response time to ensure uninterrupted development process. This is why we offer consulting over a private forum category. Naturally, commercial consultancy requests receive priority over forum questions.
We benefit your project in many ways, including:
- Implementing custom platform features for your project
- Help with architecture design
- General consulting on using platform features
- Code review
- Direct communications with the core CUBA Platform developers
- Priority over free support
- Minimum purchase is just three hours
After the project goes live, it is important to minimize risks and resolve issues as soon as possible.
Our support service provides guaranteed response time, bug fixes and legal protection so you can roll out your solution with confidence.
Project types: Commercial or internal projects
Stage: Production use
|Incidents||1||30 p.a.||Contact us|
|Response time||8 business hours||4 business hours||Contact us|
|Release support period||1 year||1 year||Up to 3 years|
|Business hours||Mon-Fri 6 a.m. - 4 p.m. GMT 0||Mon-Fri 6 a.m. - 4 p.m. GMT 0||Up to 24/7|
|Fix availability (critical/ normal)||3 days/1 month||3 days/1 month||3 days/1 month or faster|
|Customer points of contact||1||1||Contact us|
|Personalized releases||-||-||Yes (limited)|