When developing enterprise applications, the value of professional support cannot be underestimated. Inevitably, as technologies evolve, enterprise software becomes more and more complex and to handle this complexity, developers have to work with higher levels of abstraction. As result, modern applications are commonly built on top of a deep stack of technologies. Vendor support brings you confidence in the technologies you rely on as the core of your system, making the foundation of successful delivery.
CUBA Platform team ensures this confidence via our Enterprise Support Agreements. The Base Support Agreement is balanced to match the needs of small and medium size teams, working on non-critical solutions. Large enterprises or teams with specific support requirements can apply for a custom agreement, and we will be happy to tailor support options as required.
We will continue to provide support on the free community forum. However, though we will try our best, we cannot guarantee answers on time or at all. Users with Enterprise Support Agreement will always be served first.
|The list of services, included in support plans:|
|Feature||Base Support Agreement||Custom Support Agreement|
|Price p.a.||$8000||Contact us|
|Incidents p.a.||50||Contact us|
|Response time||Next business day||From 4 hours|
|Availability||Mon-Fri 6 a.m. - 4 p.m. GMT 0||Up to 24/7|
|Release support period||1 year||2 years|
|Fix availability (critical/normal)||3 days/1 month||3 days/1 month or faster|
|Studio (with Premium Add-ons)||3||Contact us|
|Customer points of contact||1||Contact us|
|Direct team access||Yes||Yes|
|Free consultancy hours||20||Contact us|
|Personalized releases||No||Yes (limited)|