Next training October 24. Next free webinar October 17.

Enterprise Support

When developing enterprise applications, the value of professional support cannot be underestimated. Inevitably, as technologies evolve, enterprise software becomes more and more complex and to handle this complexity, developers have to work with higher levels of abstraction. As result, modern applications are commonly built on top of a deep stack of technologies. Vendor support brings you confidence in the technologies you rely on as the core of your system, making the foundation of successful delivery.

CUBA Platform team ensures this confidence via our Enterprise Support Agreements. The Base Support Agreement is balanced to match the needs of small and medium size teams, working on non-critical solutions. Large enterprises or teams with specific support requirements can apply for a custom agreement, and we will be happy to tailor support options as required.

We will continue to provide support on the free community forum. However, though we will try our best, we cannot guarantee answers on time or at all. Users with Enterprise Support Agreement will always be served first.

The list of services, included in support plans:
Feature Base Support Agreement Custom Support Agreement
Price p.a. $8000 Contact us
Incidents p.a. 50 Contact us
Response time Next business day From 4 hours
Availability Mon-Fri 6 a.m. - 4 p.m. GMT 0 Up to 24/7
Release support period 1 year 2 years
Fix availability (critical/normal) 3 days/1 month 3 days/1 month or faster
Software indemnification Yes Yes
Studio (with Premium Add-ons) 3 Contact us
Customer points of contact 1 Contact us
Direct team access Yes Yes
Free consultancy hours 20 Contact us
Personalized releases No Yes (limited)